If any products arrive damaged, broken or part of order is missing, customer must notify the Hemp Trailz within 3 days of delivery via email at firstname.lastname@example.org
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.
Hemp Trailz will refund 100% of the purchase price, plus applicable tax, less shipping, on unopened items purchased within 15 days.
Prior to returning items, customer must contact us at email@example.com to receive a return authorization code. Items returned without expressed written authorization from Hemp Trailz will NOT be refunded. However, when an authorized return item is received, you will be notified and the refund will be issued.
Processing a return may take up to 7-10 days. Please contact Hemp Trailz if your return has not appeared within that time frame.
Orders generally ship within 1-3 business days from order placement time. However, when receiving an above-average number of orders, orders may be shipped out within 3-5 business days. Once shipped, domestic orders typically take 4-6 business days to arrive depending on where you live. Orders ship from the West Coast, so East Coast orders will take longer. On rare occasions orders may be delayed a few more days but should take no longer than 10 business days to arrive.